0800 121 4744 | Speak with an Latin America expert | Mon - Fri 8-4
HomeInfo & ContactTerms & Conditions

Terms & Conditions


When you make an inquiry on our website you will receive an quotation from us.

This quotation is non-binding.

Only when you make the first payment/deposit, is the offer binding for you and for Llamatours.co.uk.

By entering this binding agreement with us, it is notification that you have accepted any rates and conditions for the journey mentioned in the qoutation.

Payment methods

Payment Card:
You can pay by credit or debit card over the phone or by visiting the following link: https://www.llamatours.co.uk/payment.htm

Bank transfer:
Sort Code: 301281 Account number: 35008039
Danske Bank A/S, London Branch,75 King William Street, London, EC4N 7DT

ATOL Protection

Trading Name: Aclass A/S T/A Llamatours
ATOL Number – 10558

“Your Financial Protection When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.”

“We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).”

“If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those. Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimedunder the ATOL scheme.”

ABTA Protection

Trading Name: Aclass A/S T/A Llamatours
ABTA Number – Y6104

We provide full financial protection for our package holidays that do not include flights, by way of a bond held by ABTA the Travel Association.


After a booking/ agreement is made, changes can not be made without the consent of Llamatours.co.uk and there are likely to be extra charges incurred.


After initial payment/booking of the trip, changes can not be made without incurring extra charges. If the booking is canceled between the booking date and 60 days prior to departure, the deposit is not refundable. If the booking is canceled later than 60 days prior to departure, the total amount paid will not be refunded.

If conditions at the destination within a period of 14 days prior to departure are of such a nature that there will be an obvious risk to the participant’s life or limb, i.e. acts of war and natural disasters, the total cost of the tour will be refunded. It will be a condition that the UK Foreign and Commonwealth Office (Foreign Ministry) should directly advise against travel to that area.

This does not apply if the traveler at the time of agreeing to book and accepting the terms and conditions was aware of the issues, or they were generally known.

Absence and similar

Llamatours.co.uk is not responsible for no-shows or unused services.
If the traveler does not meet at the correct time and place for the outward or return journey, or the participant can not join or complete the trip due to lack of travel documents, then Llamatours.co.uk has the right to charge full price for the tour.

If the participant fails to attend or otherwise fails to use the services which have been ordered, these are also nonrefundable.

Transfer of journey

The journey can be transferred to another person other than the booked participant, as long as this happens at least 4 weeks before departure. Llamatours.co.uk reserves the right to charge any costs applicable for such a transfer, to either the original trip participant or the new travel participant.

Llamatours.co.uk’s responsibility

Llamatours.co.uk is not responsible for any shortcomings, changes and cancellations under circumstances in which we are not able to predict, (e.g. breach of contract, unofficial strikes, etc.)

Llamatours.co.uk acts solely as agent for the used airlines and liability for defects, injuries and property damage is limited to the liability of our suppliers, in accordance with international laws and regulations on travel by scheduled flights (Warsaw, Montreal and Athens Conventions).

Traveler’s responsibility

Travel documents, travel insurance and vaccinations
It is the customer’s responsibility to carry a valid passport, visas, cancellation/ travel insurance policy and mandatory vaccination details. Within our “Practical info” section on www.Llamatours.co.uk you can find the relevant links that can be helpful to obtain the necessary documents and vaccinations.
Names on tickets must be identical to the names in passports. It is the customer’s responsibility to ensure that the names used during booking/confirmation are correct and identical to all of the names and surnames in the participants’ passports.

Departure and check-in times
The customer is responsible for ensuring their arrival on time and at the stated meeting places.

Complaints during the trip
Any complaints regarding details of the journey must be communicated directly to Llamatours.co.uk as soon as possible.  Complaints to the hotel, guides or other people’s travelling is not considered valid claim. Complaints must be made directly to Llamatours.co.uk so that Llamatours.co.uk have the opportunity to help immediately. Llamatours.co.uk can always be contacted on the phone numbers given out in documentation, however note that an SMS is not an acceptable method of notification.

Other conditions

Schedule changes / cancellations
The accommodation featured in our tours are regarded as a starting point and may be subject to change to a hotel or accommodation of the same standard.

Changes in departure and arrival times
After tickets are issued, there may be changes in departure and arrival times and it is the customer’s responsibility to keep themselves updated about this.

Help, Advice or Booking

Contact our experts now:
0800 121 4744

Hours of opening:
Monday to Friday 8-4

Top 3 Itineraries
Argentina & Brazil
Argentina & Brazil
Buenos Aires, Iguazu Falls and Rio de Janeiro.
Peru Highlights
Peru Highlights
Experience Cucco with Inka ruins and the famous Machu Picchu.
Cuba Highlights
Cuba Highlights
The best of Cuba - Havana, Viñales, Cienfuegos, Trinidad & Santa Clara.


Receive all the latest news and offers delivered to your inbox!